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NZ Diploma in
IT Technical Support

Level 5

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Start date
Auckland CBD
Auckland CBD
1 academic year
Study option
Full time study only.
Domestic: $8,726 (FREE* study with TTAF)
International: $18,000*
*NB: For international students who intend to study for two years, please make direct contact for tuition fee details as there may vary from those shown against single year programmes. Email
← Previous programme: NZ Certificate in Information Technology EssentialsNext programme: Diploma in Networking Technology →
Technical support is a crucial factor in the success of all businesses. This programme will broaden your understanding of just how critical this area of IT and Business Technologies is by up-scaling your core knowledge in the key fundamentals of today’s technology. You’ll be more than just an entry-level operator, you’ll have an awareness of IT environments, appreciate the needs of users, and be able to provide the full gamut of technical support, advice and participate in team discussions about next-step solutions.

This qualification prepares students for the following international certifications: CompTIA A+, Cisco CCNA and ITIL Foundation.
This programme is FREE to study under the Targeted Training and Apprenticeship Fund (TTAF). Click here for more information. The TTAF fund will cover fees from 1 July 2020 until 31 December 2022.

What you can learn

Entry requirements

If you require assistance in gaining the correct English Language proficiency, please visit our sister school, Seafield School of English.

This programme requires students to have access to a laptop/desktop that can connect to the internet with a web browser and a required minimum screen size of 10 inches. For device specifications, please talk to your Course Advisor.

Take the first step
Download our Prospectus or get in touch with one of our team members at NZSE College.
Download Study GuideGet in touch


*Conditions apply - get in contact with us to discuss. For more information about Youth Guarantee and Fees-Free, click here.

Employment opportunities

Graduates of this qualification will have the skills and knowledge to work in the IT industry in a range of entry level roles. The scope of the qualification outcomes matches requirements for IT support roles at Tier 1.

What people say about us

"During my studies, I learnt a wide variety of IT skills that I could utilise and apply to real life outcomes and employment."

Jason Valentine

Information Technology Graduate