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NZ Diploma in
Technical Support

Level 5

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Start date
Auckland CBD
Auckland CBD
1 academic year
Study option
Full time study only.
Domestic: $8,355
International: $18,000
*NB: For international students who intend to study for two years, please make direct contact for tuition fee details as there may vary from those shown against single year programmes. Email
← Previous programme: NZ Certificate in Information Technology EssentialsNext programme: Diploma in Networking Technology →
Develop a broader understanding of core concepts and practical skills in IT, with a technical support focus, to better prepare you for an entry-level job in the ICT industry. Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.

This qualification prepares students for the following international certifications: CompTIA A+, CCNA1 and ITIL Foundation.

What you can learn

Technical Infrastructure
Gain insights into IT infrastructure concepts to guide your understanding of computer systems architecture for effective configuration and use. Concepts of single user, multi-user, and centralised operating systems are covered, along with applications and end-user computing.

Real World Technology Implementation
Adapt a wide-ranging, multidisciplinary introduction to the evolution and application of increasingly complex and powerful computer systems (and other forms of digital technology) with particular emphasis on your impact on society.

Visual Programming
Basic and intermediate knowledge of programming and database. Basic understanding of concepts and application of Object Oriented Programming techniques, the software development life-cycle, principles of software engineering, development of software solutions for business applications including file handling and graphical interface applications, concepts and organization of databases, design and creation of simple relational databases, SQL.

Hardware and App Administration
An introduction to the concepts underlying systems and application configuration and administration covering a range of application types. You will build on your SQL skills learning to create complex queries, as well as learning about DBMS system optimisation and configuration, backup and security.

Business Technologies
Develop an understanding of how information systems are used to support businesses. Learn legal, and ethical issues that impact on the provision of IT services and systems. Internet services and methods for protecting organisational data and systems together with practices for ensuring business continuity will be covered. You will also apply design principles in the creation of media and websites.

Computer Networking
How to provide knowledge and skills required to build a scalable switched and routed computer network.

IT Service Provision
Gain insights into frameworks for the processes and procedures involved in providing IT Services. You will apply these processes and procedures in troubleshooting and resolving a range of common problems.

Operating Systems
Skills and knowledge to select, install, configure and secure systems to meet organisation requirements. You will also learn about different types of operating systems, both proprietary and opensource.

Entry requirements

If you require assistance in gaining the correct English Language proficiency, please visit our sister school, Seafield School of English.

This programme requires students to have access to a laptop/desktop that can connect to the internet with a web browser and a required minimum screen size of 10 inches. For device specifications, please talk to your Course Advisor.

Take the first step
Download one of our Study Guides or get in touch with one of our team members at NZSE.
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*Conditions apply - get in contact with us to discuss. For more information about Youth Guarantee and Fees-Free, click here.

Employment opportunities

Graduates of this qualification will have the skills and knowledge to work in the IT industry in a range of entry level roles. The scope of the qualification outcomes matches requirements for IT support roles at Tier 1.

What people say about us

"During my studies, I learnt a wide variety of IT skills that I could utilise and apply to real life outcomes and employment."

Jason Valentine

Information Technology Graduate