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Student Resources

Orientation

Greetings, Kia Ora, Talofa Lava, Malo e Lelei, Bula Vinaka, Kia Orana, Faka Lofa Lahi Atu, Ni Hao, Namaste. The faculty and staff of New Zealand School of Education (NZSE) invite you to explore our world of exciting educational experiences.  

NZSE offers you a great opportunity to study leading qualifications across a range of disciplines, gain industry relevant skills and progress to employment or further study. With our focus on creating a stimulating, active learning environment our range of programmes will enable you to achieve your academic and career goals. Whether you want to pathway to a university degree or enter a highly skilled industry we have the right fit for you.

Orientation

As a new student, you will be warmly welcomed onto campus by the NZSE team who will encourage you and support your learning and well-being during your time with us. Our academic and support staff are here to assist and motivate you. They are all highly qualified professionals each with a strong personal interest in helping you succeed.

Orientation includes activity based and team building sessions to enable you to develop familiarity and engagement with NZSE and with your fellow students. During orientation, you will meet your tutors and the programme leader who will provide you with course related details (requirements, content, delivery, etc.). In a fun-filled and engaging manner essential academic information and processes will be introduced including:  
• Learning approaches
• Assessment processes
• Academic administration
• Introduction of NZSE academic team
• Fire Evacuation Procedures
• Health and Safety


Public transport in Auckland

Auckland, the largest metropolitan area of New Zealand is serviced by three modes of public transport - bus, train and ferry. These services are coordinated by Auckland Transport under the AT Metro brand. Britomart Transport Centre in the heart of the CBD is the main transport hub.

You can pay your fares on Auckland’s public buses, trains and ferries in cash or by using the pre-pay AT HOP smart card. The AT HOP fares are generally at least 20 per cent cheaper than paying cash for the same journey. When using your AT HOP card, you must always ‘tag on’ when you start your trip and ‘tag off’ at the end.

To get student discounts on bus and train fares, please have your NZSE Student ID and HOP card present when you go to an AT HOP retailer. For more information, click here. AT HOP smart cards can be bought online or at many locations across Auckland, including the
i-Site shop located in the arrivals area of Auckland International Airport. You can add money to your AT HOP card at various stores around the area, and at the large blue Ticket and Top-up machines around Auckland, located at all train stations and at the Northern Busway Stations. A complete list can be found on the Auckland Transport website here.

To find out more about enrolment or available programmes click here, or give us a call on 0800 99 88 11 today.

Facilities and learning

NZSE has 4 purpose built campuses Auckland wide located in New Lynn, Avondale, Auckland CBD, Manukau and Hamilton.
Feeling supported throughout your studies is critical to your success as a student and each campus is equipped with full WiFi coverage and located close to an array of local amenities. Get the best out of your studies at NZSE with our wide range of electronic and physical support platforms and services.

Learning approach

Students are at the centre of teaching and learning at NZSE and we believe students learn best when they are actively engaged in their learning. Our aim is therefore to provide a rich educational experience using a variety of learning strategies including projects, case studies, problem based learning, and practical activities. The use of these strategies allow students to demonstrate new skills and construct new meanings and knowledge. In doing so students also develop communication, collaboration, creativity, leadership and technology proficiency – the skills highly valued by 21st century employers. All students are expected to access Canvas NZSE’s online learning and teaching tool Learning Media System. It is available 24 hours a day, 7 days a week. At NZSE the timetabled use of interactive, technology supported resources, are planned as part of the learning experience. These may be synchronous or asynchronous. Therefore, online participation whether it be in the form of wikis, blogs, and streamed data for example, is already making an increasing contribution to student learning. Student support, learning support, computing support, is available to students online. Online participation in a range of digital learning activities and resources, online simulations, facilitated group work and problem solving, wikis and blogs can also be complemented by face to face or other online delivery. A variety of learning and teaching methods are utilised in programmes to meet the diverse learning styles, contexts and needs of students.

BYOD in the classroom

BYOD (bring your own device) is a strategy implemented in many schools and businesses, and is becoming a standard feature in tertiary education. BYOD enables students to actively access learning material and resources 24/7 on any NZSE campus and from any other place they’re connected to the internet. The BYOD strategy facilitates creativity, leadership, communication, and technology proficiency - skills that is highly valued by employers. Students can use BYOD to:
• Access learning content
• Collaborate with others
• Access, prepare, record and present information and ideas
• Prepare assessments
• Develop ePortfolios

*Please note that not all programmes at NZSE are BYOD. Students will be advised at enrolment if the programme that they are studying has a BYOD requirement and what the minimum specifications are.

Support services

Our student services staff are dedicated to making your studies as smooth as possible. Running workshops, providing study support and helping you find somewhere to live, they are there to help you achieve your goals and launch your career.  Recognising that student guidance and support is key to student success, we ensure each student has regular meetings with their tutors as well as Student Support staff. Academic and personal mentoring from NZSE staff includes literacy and academic skills as well as financial advice, budgeting and personal development.

Student mentoring
The NZSE Student Mentoring Programme identifies experienced students who are able to mentor new students requiring academic or personal support. Mentors relate well because they share similar experiences and can provide support, guidance and practical help.

Culture and collaboration
We believe one of the greatest lessons is how to live and work comfortably in a multicultural environment. A melting pot of diversity, we welcome your beliefs, thoughts and ideas. You will find student groups which offer you the opportunity to join something familiar or explore differences.

Student committee and social activities
The comprehensive orientation programme ensures the students are familiar with their surroundings, get all the information required to find their way around the school and the suburb, understand the expectations of the school and general rules to be followed in their new country of study.

Academic support and mentoring

The provision of academic support at NZSE is based on the following values:
Manaakitanga - creating a sense of belonging through respect, generosity and care
Whanaungatanga building relationships with our learners
Whakamana – learners feel empowered

Our approach acknowledges the importance of Maori values and includes collaboration between The Academic team, The Student Support team and learners.  It may also include referrals to any specialist external services.  NZSE’s Mission, Vision and Values are embedded in all Academic Support activities.  The Student Support and Academic Team are committed to providing timely and effective academic support for all students in order to ensure a successful Student Journey.  The activities of NZSE’s Academic support programme will allow students to further develop essential skills that are needed to succeed in their Academic studies.

Accessing support
Academic Support is available for all students to develop their literacy, numeracy and language skills.  Course related Academic Support is also available through tutor to student mentoring, group mentoring and peer-to-peer mentoring.  Students are encouraged to, firstly discuss any academic issues they may have with their tutor.

Orientation
Academic Support begins at Orientation where all learners are introduced to some of the fundamental Academic and Study Skills needed for effective study.  In this interactive session, students are not only given an overview of what to expect but also exposed to the demands of study such as the type of Academic Vocabulary they will encounter and also an introduction to reading and writing skills, APA referencing, time management, an application and templates to create study plans etc.

Academic skills
Academic Skills are embedded into delivery and support will be provided on specific areas leading up to assessments.  For example, an academic writing session including APA referencing will be delivered for an assignment which requires students to submit an essay.  Extra sessions provided by our support staff may also occur if the need arises.

Literacy and numeracy
All learners at Level 4 and below are required to complete the TEC Literacy and Numeracy Assessment which will be administered in week one of course commencement.  Individual Learning Plans will be put in place for all learners for who require additional support.All domestic learners are given a Literacy and Numeracy diagnostic assessment during enrolment and support will be provided if required.

Second language learners
Resources are also available for second language learners to continue their language development.  Please see Student Services if you would like to register for our free online English course and/or click on the Vital English Link in resources for more information.

Important policies

Health and safety

Smoke-free campuses
All of our campuses are now Smoke-Free. We care for the well-being of all NZSE staff, students and visitors and encourage others to help make NZ Smokefree by 2025. This long-term goal implemented by the NZ Government looks at reducing smoking prevalence and tobacco availability to minimal levels.

Hazard reporting
If you see any hazards or potential hazards around your campus, please report it to reception staff. Hazards will be addressed to ensure safety for everyone on campus.

First aid
If you have an accident, near miss or injury, please report it to reception staff. Staff will provide First aid care and the accident will be recorded in the accident register

In the case of fire or other emergencies
1. Remain calm
2. Follow staff instructions
3. Go to the nearest emergency exit
4. Wait at emergency meeting point

Need help right now?
Lifeline Aotearoa's telephone counselling service provides 24 hours a day, 7 days a week counselling and support. Call 0800 543 354 to speak with someone who can help.

Civil defence emergency information
Civil Defence are the people who help prepare for and respond to emergencies like major fires, floods, extreme weather, an earthquake or tsunami. Their website has important information on how to get ready for an emergency.
Civil defence Auckland

Family services
Use this directory to locate and contact support for services relating to addiction, basic needs, disaster recovery, education and training, employment, ethnic services, family violence, health, mentors, legal and civil services, mental health, parenting and caregiving, special needs and disability, youth services and ISO capability.Auckland | Family Services directory

Healthcare and dental care
NZSE can arrange the same on behalf of the student with Southern Cross Travel Insurance.The regular insurance policy does not cover dental problems. You will need to consult a private practitioner for any dental problems. Dental care is expensive in New Zealand and you may wish to consider insurance to cover this aspect of your health care.For more information about available services click here

Mental health
Looking after your mental well-being is crucial. If you're feeling unwell, please get in touch with one of our Student Support staff. For more information and help regarding mental health services, click here.

Accident insurance
The Accident Compensation Corporation (ACC) provides accident insurance for all New Zealand citizens, residents and temporary visitors to New Zealand, but you may be liable for all other medical and related costs. Further information can be viewed on the ACC website.

Postal service
Post offices in New Zealand are called Postshops. You can find a Postshop near you, and get information about postal services and Kiwibank (the bank that New Zealand Post operates) at this website.Find your nearest post office here

Police advice for new arrivals
New Zealand Police has a useful website with information about your rights in dealing with them and advice on preventing crime, plus contacts for ethnic liaison officers in your region. Information is available in 12 different languages.
Advice for new arrivals | New Zealand Police

Race-based online abuse
If you’re experiencing online bullying, abuse or harassment based on your colour, race, ethnicity or nationality, we have a free and confidential service to help. Find out more information

Domestic Student Support team and emergency contacts

Kate Treadway
Student Support Manager
Puna Pilisi
Senior Student Support
Email: ngatupuna@nzse.ac.nz
Phone: 021 917 442
Wiki Gillard
Student Support Advisor
Email: wikitoria@nzseg.com
Phone: 021 833 408
Geoff Ruaporo
Student Support Advisor - ATC Military and Vocational Prep
Email: geoff@nzse.ac.nz
Phone: 021 344 285

Emergency Contacts

Our team are here to help around the clock. For after hours assistance please contact:
Domestic: Huia Murupaenga
Student Support Team Leader
021 862 577
huia@nzseg.com
International: Xin Jin
Student Support Leader
021 881 069
xin@nzseg.com
INDIA OFFICE DETAILS:
NZSE India Office New Zealand School of Education (India) Pvt Ltd
#304, Shree Prasad House,
35th Road Bandra (West) Mumbai 400 050
Email: indiaoffice@nzse.ac.nz
Tel: 0091 2261275289

Code of practice

NZSE is signatory to the Code of Practice for the pastoral Care of Domestic and International Students. Click on the links below to read more about what this entails. 
Domestic Code of Practice

International Code of Practice
To see the Code of Practice in other languages, please click here.

Education providers have an important responsibility to ensure that students are well informed, safe and properly cared for – whether they’re Domestic or International students. Providers must ensure they’re safe, cared for and given all necessary information and access to helpful resources.To support this, the New Zealand Government has developed the Education (Pastoral Care of International Students) Code of Practice 2016 – and you can click on the linked boxes below to read more. Please note: The Code of Practice does not apply to concerns about academic standards.